Top

Cancellation policy

Consumers have a two-week-long cancellation right.


Cancellation right

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation term amounts fourteen days from the day in which you or one third named by you (not the carrier) have taken the last product in possession.

To use your cancellation right, you must inform us (Dr. Uwe Dombeck, Oberfrohnaer Str. 155, 09117 Chemnitz, Germany, uwe.dombeck@servietten-deko.de, Telefon: 01727035924) by means of an unequivocal explanation (e.g., a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use for it the enclosed pattern-cancellation form which is not prescribed, nevertheless.

For the protection of the cancellation term it is sufficient that you the communication about the exercise of the cancellation right send before the cancellation term.


Results of the cancellation

If you revoke this contract, we have to you all payments which we have received from you, including the delivery expenses (with the exception of the additional costs which arise from the fact that you have chosen another kind of the delivery than which from us offered, most favorable standard delivery) to pay back immediately and at the latest within fourteen days from the day in which the communication about your cancellation of this contract has come with us. For this repayment we use the same currency which you have used with the original transaction, unless, something else was agreed with you expressly; in no case remunerations are calculated to you because of this repayment. We can refuse the repayment, until we have got back the goods again or to you the proof has produced that you have sent back the goods, depending on which is the former time.

You have to do the goods immediately and, in any case, at the latest within fourteen days from the day in which you have informed us about the cancellation of this contract to send back to us or hand over. The term is protected if you send the goods before the term of fourteen days. You must pay the immediate costs of the return of the goods. You must arise for any depreciation of the goods only if this depreciation is not due to one to the check of the state, qualities and functionality of the goods necessary contact with them.


The cancellation right does not exist with the following contracts:
Contracts for the delivery of the goods which are not prefabricated and for their production an individual choice or regulation by the consumer are decisive or which are cut unambiguously on the personal needs of the consumer.


Model cancellation form

(If you want to revoke the contract, fill please this form and send back it.)

To Dr. Uwe Dombeck, Oberfrohnaer Str. 155, 09117 Chemnitz, Germany, uwe.dombeck@servietten-deko.de

Herewith I / we revoke (n) (*) from myself (*) concluded contract about the purchase of the following goods (*) / the performance of the following service (*)

Orders in (*) / preserved in (*)

Name of the consumers

Address of the consumers

Signature of the consumers (only with communication on paper)

Date

(*) stroke the Incorrect.

Continue